UK Telemarketing Services

It's an old adage, but knowledge is power. Knowledge of your market place is absolutely critical in today's fast moving and dynamic times. We offer a telemarketing service which adds to your market knowledge - and so your bottom line.

Although we can also provide a Telephone Sales Service, Telemarketing is primarily about finding out who your prospective buyer is, including: who they are, their name and address, what they currently buy, why they buy from their existing suppliers, who they buy from, how long they have bought, what would tempt them to buy from you instead of their current supplier, what level of service they currently get, etc.

Because we approach our projects in a "market intelligence" way, there is no pressure on the prospect/interviewee and so we find they are quite forthcoming in giving us information. In fact, we try and engage the interviewee in a "social interaction" which lowers their defences and enables us to solicit the information we are looking for.

Our Services:

Outbound telemarketing

We will make calls for you to introduce your products and services to prospective customers

Appointment setting and lead generation

We can telephone prospective customers for you to find out their interest in your products and services and where appropriate, make appointments for your sales force.

Inbound telemarketing

Let us act as the receiving point for your inward telephone calls. We can handle all manner of products and services and can then pass on the information to you in the format you require. If you have large [or small] volumes of inbound calls. Let us handle the work for you - effectively, professionally, cost efficiently.

Market research

Do you need to know what the "market place" thinks about your company, your products, your services etc.? Let us talk to your Customers, your Clients, your prospects - we'll find out what they really think

Database creation, design and cleaning

Many of our Clients have existing databases. These can be targeted with the database being cleaned and updated as we go along. Do not be afraid if you do not have a target database. Our years of experience have taught us how to manipulate the various published databases so we can find the right targets for you by parameters such as turnover, employee numbers, geographical areas, industry groupings, etc.

Customer service and satisfaction surveys

Let us talk to your Customers and Clients directly. They are far more likely to be open and honest with us than they are when they talk to you

Call Centre management

We have the capacity to handle thousands and thousands of calls - both incoming and outgoing. Remember, when you instruct us, you don't have to worry about your employees' tax and national insurance; you don't have to worry about making people redundant when the project comes to an end. You don't have to worry about putting in extra telephone lines or creating the office space for a call centre. We do all this for you - simply and effectively.

Advertising response management

If you are placing adverts for your products and services and anticipating inward telephone calls or enquiries, let us handle them for you. We can even be your "Customer Service Centre" if you wish. Remember, we provide a customised solution for every project we handle so let us know what your requirements are, and we'll put together a bespoke solution for you.

Uniquely tailored, agreed solutions

We don't provide a "bulk standard" product for any of our Clients. Every project we handle is bespoke and customized.

We will work with you on a one-to-one basis so that you get exactly what you want although naturally we will offer you advice and guidance to make sure that what you want is achievable.

Planning a telemarketing campaign is a highly skilled exercise and we will "hold your hand" through every stage of the process.

If identifying the target database is one of the first key steps in a successful telemarketing campaign, a professionally produced script is absolutely critical to the exercise. Again, we will work with you to ensure that the script produced matches your specific requirements.

The telephone is an incredibly powerful tool and we have been providing bespoke solutions for our Clients for years. What makes us unique is that what we do works - and we can prove it!

For further information, telephone Ray Fox on 01494 483728, e-mail fox@estelle-alan.com or write to us by post. Please mention this website when contacting us.